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FAQ

  • 1. What types of tea do you offer?
    We offer a variety of ethically sourced, single-origin teas, including our popular Orange Pekoe Black Tea. All our teas are Rainforest Alliance and UTZ certified, ensuring sustainable and responsible farming practices.
  • Can we customize the tea packaging with our hotel/restaurant branding?
    Yes! We specialize in creating custom tea bags with your branding. Our biodegradable packaging can be tailored to tell your establishment’s unique story.
  • What are the benefits of choosing PEKOE tea for our establishment?
    By choosing PEKOE, you offer your guests a high-quality, ethically sourced tea experience. Our teas come in biodegradable packaging, supporting your sustainability efforts and enhancing your brand's commitment to environmental responsibility.
  • How do we store the tea bags to maintain their freshness?
    Our tea bags are individually packed in sealable, biodegradable packages that help maintain their freshness. Store them in a cool, dry place away from direct sunlight for the best results.
  • Do you provide training for our staff on how to serve PEKOE tea?
    Yes, we offer training materials and sessions to help your staff serve PEKOE tea perfectly. This includes steeping instructions and tips to enhance the tea-drinking experience for your guests.
  • What if we have additional questions or special requests?
    We are here to help! If you have any additional questions or special requests, please contact us at info@pekoe.life. We look forward to assisting you.
  • Can we order a sample before making a large purchase?
    Absolutely! We encourage potential clients to request a sample to examine the quality and freshness of our tea and packaging. However, actual customized designs with your branding are subject to a setup fee if required. Contact us at info@pekoe.life to discuss or request your sample.
  • How long does it take to receive an order?
    Most (in-stock) orders are processed within 1-2 business days. Shipping within Canada typically takes 2-3 business days, while international orders can take 5-7 business days (USA) and 10-20 business days for the rest of the world. Custom orders require a more extensive process which we are happy to discuss with you! Contact us at info@pekoe.life to learn more.
  • What is the minimum order quantity for custom tea bags?
    The minimum order quantity for our custom tea bags is 5,000 tea bags. This ensures we can provide the best quality and customization options for your establishment.
  • How do you ensure the quality of your teas?
    All our teas are carefully sourced from certified farms, ensuring top-tier quality and purity. Additionally, our in-house ITEI Certified Tea Master Sommelier tests and approves all our teas.
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